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Privacy Policy

1. Introduction

Welcome to the Pepa Cleaning website. We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights.

2. Information We Collect

When you voluntarily submit our contact form (powered by FormSubmit), we collect:

  • Email address
  • Phone number

No other personal information is collected. We do not use cookies or any analytics/tracking tools.

3. How We Use Your Information

We use your contact information solely to:

  • Respond to your inquiries or service requests
  • Provide you with information about our cleaning services
  • Arrange appointments, quotes, or follow-up calls

We will never sell, rent, or share your personal data with third parties for marketing purposes.

4. Form Submission & Third-Party Processing

Our contact form is processed by FormSubmit.co. When you submit your details:

  • FormSubmit securely forwards your name, email, and phone number to our designated email inbox.
  • FormSubmit does not store your data beyond the immediate forwarding process.
  • FormSubmit acts solely as a data processor on our behalf.

5. Data Retention

We retain your contact information only as long as necessary to fulfill your request and for a reasonable period thereafter for record-keeping or to comply with legal obligations (no longer than 12 months, unless you ask us to retain it longer).

6. Cookies & Analytics

We do not use cookies, web beacons, or any analytics services (e.g., Google Analytics, Facebook Pixel). Your browsing on our site remains untracked.

7. Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

  • Access the personal data we hold about you
  • Correct any inaccurate or incomplete data
  • Delete your data (the "right to be forgotten")
  • Withdraw consent at any time for future processing
  • Object to or restrict our processing of your data

To exercise any of these rights, please contact us (see "Contact Us" below).

8. Security

We use appropriate technical and organizational measures to safeguard your information from unauthorized access, disclosure, alteration, or destruction.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Whenever we make material changes, we will update the "Effective Date" above and post the revised policy on this page.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: contact@pepacleaning.com

Thank you for trusting Pepa Cleaning with your information. We are committed to keeping it safe and secure.